Shipping Insurance

💢️ What happens if your package is lost, stolen or damaged? 💢️

Every day, packages across the UK are lost, stolen or damaged during delivery. Despite retailers and delivery companies making efforts to prevent parcel theft and delivery issues, customers can still be affected.

If you purchase our SHIPPING INSURANCE

We will file a claim with the delivery company and send you a replacement item within 24 hours (Monday–Friday). Instead of making you wait for the delivery company to complete its investigation, we will arrange your replacement in advance.

Our team will handle the claim and communicate directly with the delivery company on your behalf. The delivery company will continue its investigation as usual and may contact you if additional information is required.

If you DO NOT purchase Shipping Insurance

We will open a claim with the delivery company and begin our own internal investigation. Please allow up to 3 business days (Monday–Friday) for us to complete this process.

If you are concerned about parcel theft, we recommend purchasing Shipping Protection or using a secure delivery address, such as your workplace or another safe location.

We are not responsible for parcels that are lost, stolen, damaged or misdelivered without Shipping Insurance.